Complaints & Abuse Policy

We are passionate about what we do, and we are committed to delivering the best hosting experience possible for our clients. We appreciate all feedback, good and bad, so if you have any comments about the service you have received, we’d love to hear from you. If you have any complaints about the service you have received from us, we’ll look to address them swiftly and efficiently.


Step 1: In the first instance we would like to try and deal with any issues when they arise, with the member of staff with whom you first raise the issue with. If this fails to reach a satisfactory resolution we’d like to hear from you as per Step 2.

Step 2: Please open a support ticket in our Client Portal or write to us at:

Apt 16638, Chynoweth House
Trevissome Park, Truro
United Kingdom

Please ensure to include a contact email address (preferably one not hosted on our network if the complaint relates to email delivery problems).

This will go directly to one of our managers who will investigate your complaint. Your complaint will be acknowledged within three working days of receiving the complaint. An investigation will be carried out into the issues raised and a full response will be provided within ten working days.

Domain Abuse Complaints

If you need to report abuse for a domain name that is registered with us, please email and we will aim to respond back within 12 hours.