General hosting information
Answers to frequently asked questions on topics such as Statistics, Perl, Sendmail, cgi-bin, server paths, control panels, application versions, anti-virus screening can be found here
 General
Queries
If your query is not urgent, please submit it by email
to our admin email address including
as much information as possible - or use the submit
form below. We normally respond to all such queries within 2
hours (or by the next working day if "out of hours").
If reporting a problem with your website or email services, please check our
network status page
first to see if there are any reports of known issues.
Urgent Queries
If your query is urgent, please ring us on 023 9259 1059.
If you encounter our voice-mail service, please leave a message
with your contact number, and follow it up with an email
(or form submission below) to our support email address
if you are able.
Working Hours
Our core support hours are Monday to Friday 0900 to 1800 during
which we aim to respond within one hour. We are often working outside
of those hours, in which case you will get a similar response time
(up until 2100hrs and at weekends), otherwise you may have to wait
until 0900 the following working day.
Submit Form
|
